Science Supplements Skin & Coat K9 Supplement, For Dogs Itchy or Sensitive Skin

Cancelling Orders

You may cancel your order for the Goods by notifying us of your decision to cancel at any time prior to us sending you a Confirmation Notice.  You may notify us of your decision to cancel by sending us by email to sales@dufinkle.co.uk  with a statement that you wish to cancel quoting your name, address, the name or a description of the Goods and your order reference number.

After we send you a Confirmation Notice and the expiry of 14 calendar days after the day you receive the Goods, you may cancel the Contract at any time during the Cancellation Period by notifying us of your decision to cancel. You may notify us of your decision to cancel by contacting us by sending us by email to sales@dufinkle.co.uk with a statement that you wish to cancel with your name, address, the name or a description of the Goods and your order reference number. If you have already received the goods, these must be returned before any refund can be processed. See returns policy.

Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation. You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us. If the Goods are part of a promotional offer, you will be expected to return the relevant Goods back to us for a full refund less any discount that was given. If you wish to return an item from a buy one get one free offer, you must return both items to receive a refund. If one item is returned, you will not receive any funds in return as the offer will no longer be valid. Goods returned in their original condition will be refunded within 7 Working days once received back.  This is assuming items returned have been deemed to be re-sold as new by Dufinkle Ltd any items returned in a lesser condition than this may not be entitled to a full refund.  So long as you are entitled to cancel and have complied with your obligations we will refund you the balance of the price after deducting any reduction in the value of the Goods.  We will refund you using the same method of payment used by you.

You will not have a right to cancel in the following situations: The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food). The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us. The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery. The Contract is for the supply of goods which have become mixed inseparably with other items after delivery.

Returning Goods

We cannot accept responsibility for lost or damaged returns, and therefore recommend that you use a recorded delivery service or an insured carrier when returning items to us. Goods must be returned in the original boxes/packaging.